New Article Published: The Role of Organizational Maturity in Process Adoption

A new article, with co-author, Rachel Apgar, has been published, here.

Abstract:
When trying to get an organization to adopt a process, such as IT capacity management, the maturity of that organization is a mediating factor that can either limit or contribute to the success of the effort. Regardless of whether you’re implementing an ITIL version of capacity management, a process an author recommends, or a capacity management process of your own design, the maturity of the organization adopting it needs to be kept in mind.