I defended this in November and am a bit late in posting it here, but here’s what I’ve been working on for the last several months:
The very short version:
There is a lack of understanding of how organizations operate their IT capacity
management processes. Within the body of literature on IT capacity-management there is an
abundance of advice for organizations on how to set up or run the processes for IT capacity
management, but very little in the way of describing the processes as performed and operated in
organizations out in the field.
Using qualitative methods this research sought to gain an understanding of how
organizations are operating their IT capacity-management processes in the field. A dozen
subjects from 10 organizations were interviewed and the data were analyzed with a
grounded theory approach.
Cloud computing was found to be a disruptive technology providing the occasion
for major changes in the structures of IT capacity-management. The differences in these
structures were expressed through an IT capacity-management structures spectrum. The
relative relationships between the roles in these structures as plotted along this spectrum
were found to have the IT capacity-management role migrate from mediator, to directly
linked to the data center, to largely absent.
The results provide the IT capacity-management field and managers in IT a
starting point from which to shape career development and organizational change
management efforts as an organization migrates from a classic structure to a cloud